Thank you for shopping at Danica Paths. We value your trust and want to ensure you have a satisfying experience with every purchase. This Returns & Refund Policy explains how we handle returns, exchanges, and refunds for products purchased through our website.
Eligibility for Returns
We accept returns for items that meet the following conditions:
The item must be in its original packaging, unused, and in the same condition that you received it.
The return request must be made within 7 days of receiving your order.
You must provide proof of purchase or order confirmation.
If the returned item does not meet these conditions, Danica Paths reserves the right to refuse the return or issue only a partial refund.
Non-Returnable Items
Certain items are not eligible for return, including:
Products damaged due to improper use, mishandling, or negligence.
Items without original packaging or accessories.
Custom or special-order items.
Items received more than 7 days ago.
Process for Returns
To initiate a return, please contact us at [email protected] with your order number, reason for return, and photo evidence (if applicable).
Our support team will review your request and provide return instructions.
You must ship the item back to the address provided by our team.
Once we receive and inspect the item, we will notify you of the status of your refund or exchange.
Refunds
Approved refunds will be processed within 7–14 business days after receiving the returned product.
Since Danica Paths only offers cash on delivery (COD) as a payment method, refunds will be made through a mutually agreed method, such as bank transfer or replacement product.
You will be notified once your refund has been processed.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, contact us at [email protected] within 7 days of delivery.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with clear photos of the product and packaging. We will arrange a replacement or refund at no additional cost to you.
Return Shipping Costs
Customers are responsible for paying their own shipping costs for returning items unless the product was defective or shipped in error.
Shipping costs are non-refundable.
Order Cancellations
Orders can only be canceled before shipment. Once your order has been dispatched, it cannot be canceled and must follow the standard return process.
Contact Us
If you have any questions or concerns regarding our Returns & Refund Policy, please contact us at:
Email: [email protected]